72iapp FAQ — Find your answers here

Yes. When requesting a withdrawal at 72iapp, the name registered in your player account must match the name on the KBZPay, Wave Money, or bank account you are sending funds to. If they do not match, your withdrawal request may be rejected, so please register with your correct name when opening your account.

72iapp stores documents submitted by players — such as NRC, passport, and other files — securely with SSL encryption. They are never sold or shared with third parties, and are protected in line with our privacy policy. You can read the details in the Privacy Policy.

72iapp may request KYC documents when a withdrawal exceeds set limits, when a large withdrawal is made for the first time, or when a security check is required. At that point you can submit documents in real time via Live Chat. Players who prepare their documents in advance will experience less delay.

Myanmar NRC cards and passports are the main documents accepted. The document must be photographed clearly — not cropped, not dark — and the name on it must match the player account name. Please submit only documents where the expiry date is visible.

If your submission is rejected, you can speak with our team through the 24/7 Live Chat channel. Rejections are usually due to a blurry photo or the wrong document being submitted. You can resubmit with the correct information and our team will help resolve it.

For any deposit method — KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer — the minimum deposit at 72iapp is 3,000 Ks. Once you deposit above this amount, the transaction is processed almost instantly and credited to your account.

Log in to your 72iapp account, go to the deposit section, and select KBZPay. Transfer money from your KBZPay app to the 72iapp KBZPay number shown, record the Transaction ID carefully, and enter it in the form. Once verified, the amount will be credited to your account.

If more than 30 minutes have passed since your transfer, contact us via Live Chat and send a screenshot of the transfer and the Transaction ID. 72iapp staff will check and resolve it right away. If the bank server is under maintenance, it may take a little longer, so contact our team as soon as possible.

Yes. Wave Money is a fully supported payment method at 72iapp. Select Wave Money in the deposit section, send at least 3,000 Ks to the Wave Money number shown, and keep a record of your Transaction ID. Just like KBZPay, the deposit is processed almost instantly after the transfer.

When you receive a welcome bonus, you must complete wagering of 25x the bonus amount before you can withdraw it. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, you must wager at least 500,000 Ks (20,000 × 25) before the bonus funds can be withdrawn. Note that you may withdraw your own deposited funds before wagering is complete, but the bonus funds may be forfeited if you do.

The minimum withdrawal amount at 72iapp is 20,000 Ks. Withdrawal requests below this amount cannot be processed — continue playing until you reach the minimum and then request again. Depositing and immediately withdrawing without playing is also not permitted.

Yes. 72iapp's withdrawal service runs 24 hours a day, 7 days a week, so you can make a request any evening, midnight, Wednesday, or public holiday without exception. It is a full 24-hour service running on Myanmar Standard Time (MMT, UTC+6:30).

Normally, a 72iapp withdrawal request is processed within 15 minutes to 2 hours. Processing may take longer during bank server maintenance or payment service delays, so if it has been over 2 hours, please contact Live Chat to check on your request.

In Live Dealer games, you play in real time with actual dealers via live cameras. Games like Baccarat, Roulette, and Dragon Tiger are played in an environment just like a hotel casino. At 72iapp Casino, you can access these games on both mobile and desktop.

Yes. All 72iapp Live Casino games can be played on Android and iOS phones through your browser — no app download needed. A good Wi-Fi or 4G connection is recommended for smooth video streaming. The layout is responsive, so the display looks great on any phone.

72iapp Live Table games have set minimum and maximum betting limits. Tables are divided into VIP Tables with higher limits and regular Tables, so players can choose the one that fits their budget. You can view the limits when selecting a table.

Roulette is a game where you predict which number or colour a small ball will land on as a numbered wheel spins. You can bet on a single number, red/black, odd/even, or low/high numbers, among other options — making it easy for beginners to understand and play in whatever style they prefer.

Dragon Tiger is a head-to-head game like Baccarat, but each side — Dragon and Tiger — receives only one card, so results come faster and decisions are simpler. The quicker rounds make it popular with players who prefer a faster pace. Both games are available at the 72iapp Casino Live Table.